SHIPPING POLICY

PROCESSING TIMES

Please allow approximately 3–9 business days for processing in-stock orders. Processing time is separate from shipping/transit time.

Custom and made-to-order jewelry generally requires approximately 4–6 weeks for production before shipment unless a different timeframe is provided at the time of purchase.

Processing times may be longer during holidays, periods of high order volume, or when additional time is required to complete or verify an order. If we are unable to ship an online order within the timeframe provided, we will contact you regarding the delay and any available options.

Orders are processed and shipped Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING & DELIVERY

Liberty Diamonds currently ships orders using FedEx and USPS. Available shipping methods and charges, when applicable, will be displayed or communicated at the time of purchase.

Once your order has shipped, you will receive tracking information by email or text message when available.

Because fine jewelry shipments are valuable, Liberty Diamonds insures packages during shipment and may require an adult signature upon delivery. Please provide a secure shipping address where an authorized recipient will be available to accept and sign for the package.

Delivery dates provided by Liberty Diamonds or the shipping carrier are estimates and are not guaranteed. Carrier delays, weather, holidays and other circumstances outside our control may affect delivery.

LOST, DAMAGED OR MISDELIVERED PACKAGES

If your package appears to be lost, damaged, stolen or delivered incorrectly, please contact Liberty Diamonds promptly so that we can assist in reviewing the shipment and, when appropriate, initiate or assist with a claim with the shipping carrier or insurer.

Please retain all packaging and documentation if a shipment arrives damaged, as these materials may be required to process a claim.

Liberty Diamonds is not responsible for delays or delivery issues caused by circumstances outside our reasonable control; however, we will make reasonable efforts to assist customers in resolving shipping issues.

UNDELIVERABLE OR RETURNED PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges resulting from an incorrect address, refused delivery, failure to obtain a required signature, or a package being returned to Liberty Diamonds as undeliverable may be the responsibility of the customer.

We will contact you if a package is returned to us to arrange reshipment or determine the appropriate next steps.

QUESTIONS

For questions regarding shipping or an existing order, please contact:

Liberty Diamonds
sales@libertydiamonds.com
18009 Sky Park Circle, Suite A
Irvine, CA 92614
949-261-8663

Effective September 2026